Подскажите куда копать пожалуйста

[Andrey_Chelyshev]

Друзья, выскакивает ошибка при обращении с информационной базе через внешний ip и через внутренний тоже...
"systemErrorInfo": {
         "clientStack": "@/scripts/mod_main_loader.js?sysver=8.3.21.1709:543:381\nqd@/scripts/mod_main_loader.js?sysver=8.3.21.1709:540:361\nFl@/scripts/mod_main_loader.js?sysver=8.3.21.1709:1508:329\nbwa@/scripts/mod_main_loader.js?sysver=8.3.21.1709:1505:52\nbma@/scripts/mod_main_loader.js?sysver=8.3.21.1709:1039:111\nqi@/scripts/mod_main_loader.js?sysver=8.3.21.1709:1043:342\nAe@/scripts/mod_main_loader.js?sysver=8.3.21.1709:1045:284\n@/scripts/mod_main_mainform.js?sysver=8.3.21.1709:5742:226\nYh@/scripts/mod_main_mainform.js?sysver=8.3.21.1709:5727:120\nIL@/scripts/mod_main_mainform.js?sysver=8.3.21.1709:5898:411\nJL@/scripts/mod_main_mainform.js?sysver=8.3.21.1709:5903:309\n@/scripts/mod_main_mainform.js?sysver=8.3.21.1709:7870:404\n@/scripts/mod_main_mainform.js?sysver=8.3.21.1709:7872:235\n@/scripts/mod_main_loader.js?sysver=8.3.21.1709:1482:101\nUva@/scripts/mod_main_loader.js?sysver=8.3.21.1709:1477:293\n@/scripts/mod_main_loader.js?sysver=8.3.21.1709:1476:270\nNta@/scripts/mod_main_loader.js?sysver=8.3.21.1709:1443:235\n@/scripts/mod_main_loader.js?sysver=8.3.21.1709:1350:333\ngua@/scripts/mod_main_loader.js?sysver=8.3.21.1709:1439:50\n@/scripts/mod_main_loader.js?sysver=8.3.21.1709:1350:320\nQyb@/scripts/mod_main_mainform.js?sysver=8.3.21.1709:378:281\n@/scripts/mod_main_mainform.js?sysver=8.3.21.1709:4974:139\n@/scripts/mod_main_mainform.js?sysver=8.3.21.1709:6118:146\n@/scripts/mod_main_mainform.js?sysver=8.3.21.1709:6113:315\n@/scripts/mod_main_mainform.js?sysver=8.3.21.1709:6112:199\n@[native code]\n@/scripts/mod_main_loader.js?sysver=8.3.21.1709:2815:332\n@/scripts/mod_main_loader.js?sysver=8.3.21.1709:2815:249\n@[native code]",
         "clientStackHash": "72192B85304C09B4DF0028292FE8D50F",
         "serverStack": "core83.dll:0x0000000000000000 bsl.dll:0x000000000000FA38 bsl.dll:0x000000000001E111 mngsrv.dll:0x0000000000075FCF mngsrv.dll:0x000000000007250F mngsrv.dll:0x000000000008AF6B mngbase.dll:0x000000000033CC8D mngbase.dll:0x0000000000339F6C vrsbase.dll:0x000000000015A64E vrsbase.dll:0x0000000000160018 vrsbase.dll:0x00000000000DD333 vrsbase.dll:0x0000000000099B9E vrsbase.dll:0x00000000000E5553 vrsbase.dll:0x00000000000DACBF vrsbase.dll:0x00000000000E57B5 vrsbase.dll:0x00000000000E5E6D core83.dll:0x0000000000000000 core83.dll:0x0000000000000000 core83.dll:0x0000000000000000 ucrtbase.dll:0x0000000000000000 KERNEL32.DLL:0x0000000000000000 ntdll.dll:0x0000000000000000 ",
         "serverStackHash": "87E9E23B0D6340F2C847591901A43CB4"